b2299 Privacy Policy

Who We Are and What This Policy Covers

b2299 operates the online gaming platform accessible at https://b2299.org, providing cricket betting, live casino games, slots, crash titles, and fish shooting games to players in Bangladesh. For the purposes of this Privacy Policy, b2299 is the data controller responsible for the personal information collected through the b2299 platform. This policy covers all personal data collected through your use of https://b2299.org including the registration process, account management, deposits and withdrawals, gameplay activity, and communications with the b2299 support team.

This policy does not apply to third-party websites or services that may be linked to or from b2299. b2299 is not responsible for the privacy practices of those third-party services and encourages you to review their privacy policies independently.

This Privacy Policy is written in English. In the event of any inconsistency between an English version and any translated version of this document, the English version shall prevail.

Personal Data We Collect

b2299 collects only the personal data that is necessary to operate a safe, compliant, and functional gaming platform for Bangladesh players. The categories of data we collect, the specific data points within each category, and the reason for collection are set out in the table below:

b2299 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health information. If you voluntarily include such information in a support message, b2299 will use it only to respond to your query and will not retain it beyond what is strictly necessary.

How b2299 Uses Your Personal Data

b2299 uses your personal data strictly for the purposes described in this policy. We do not use your data for undisclosed commercial purposes, and we do not use it to build advertising profiles for third-party marketing networks. The specific purposes for which b2299 processes your personal data are:

• Operating your b2299 account: registering your account, verifying your identity and age (21+), maintaining your account balance, and providing access to the full range of b2299 games and betting markets.
• Processing financial transactions: handling your bKash, Nagad, Rocket, and Upay deposits and withdrawals, maintaining an accurate record of all transactions on your b2299 account, and sending you transaction confirmation notifications.
• Delivering responsible gaming protections: monitoring gameplay activity to identify signs of problem gambling behaviour, enforcing deposit limits and session reminders you have set, and processing self-exclusion requests in accordance with b2299's responsible gaming policy.
• Security and fraud prevention: detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the b2299 platform; and sharing data with relevant authorities where legally required.
• Customer support: responding to your queries, complaints, and requests submitted via [email protected] or through the b2299 support channels; and maintaining records of those interactions for quality assurance and compliance purposes.
• Promotional communications: where you have opted in to receive promotional messages from b2299, sending you information about relevant bonuses, offers, and platform updates. You may opt out of promotional communications at any time by contacting [email protected].

b2299 does not use automated decision-making or profiling that produces legal or similarly significant effects on you without human review. Where b2299 uses automated systems to flag account activity for security reasons, any consequential action (such as account restriction) is subject to human review before being applied permanently.

Legal Basis for Processing

b2299 processes your personal data only where it has a valid legal basis to do so. The legal bases on which b2299 relies are:

• Contractual necessity: the majority of data processing by b2299 is necessary to perform the contract with you — namely, to operate your account, process your transactions, and provide you with access to b2299 games and services. Without this processing, b2299 cannot provide its services to you.
• Legitimate interests: b2299 processes certain data for its legitimate interests in operating a secure and fair platform — including fraud detection, security monitoring, and anti-money laundering checks — provided those interests are not overridden by your privacy rights.
• Consent: where b2299 sends you promotional communications, it does so on the basis of your consent. You may withdraw this consent at any time without affecting the lawfulness of any processing carried out before you withdrew consent.
• Legal obligation: b2299 may process your data where it is required to do so by applicable law, including in response to a lawful request by a competent authority such as a law enforcement agency or financial regulator.

Sharing Your Personal Data

b2299 does not sell your personal data to any third party. b2299 does not share your personal data with advertising networks, data brokers, or any party whose purpose is to profit from your data. b2299 shares personal data only in the following limited and necessary circumstances:

• Payment processing partners: b2299 shares the minimum necessary financial data with bKash, Nagad, Rocket, and Upay to facilitate your deposit and withdrawal transactions. These providers operate their own independent, secure payment systems and handle your data in accordance with their own privacy policies.
• Game technology providers: b2299 uses game software and live casino streaming services from providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers may receive certain technical data (such as session tokens and bet data) necessary to deliver gameplay. They do not receive your identity or financial data beyond what is technically required.
• Legal and regulatory authorities: b2299 may disclose your personal data to law enforcement agencies, financial regulators, or other competent authorities where it is legally required to do so, or where b2299 reasonably believes disclosure is necessary to prevent serious harm or illegal activity.
• Platform infrastructure providers: b2299 uses secure cloud infrastructure and technical service providers to host and operate the platform. These providers act as data processors under b2299's instructions and are contractually prohibited from using your data for any purpose other than providing technical services to b2299.

All third parties with whom b2299 shares personal data are subject to appropriate data protection obligations. b2299 does not authorise any third party to use your personal data for their own independent commercial purposes.

Payment Data and Financial Security

When you make a deposit or withdrawal on b2299 using bKash, Nagad, Rocket, or Upay, your transaction is processed directly through the relevant mobile wallet provider's secure payment system. b2299 does not store your full mobile wallet PIN, bKash account password, or any equivalent credential that would allow b2299 to initiate transactions on your behalf. b2299 records only the transaction reference, the registered mobile number, the BDT amount, and the timestamp of each transaction for account management and dispute resolution purposes.

b2299 requires that all deposits and withdrawals are made from a mobile wallet registered in the account holder's own name. This requirement exists both as a financial security measure and as part of b2299's anti-money laundering obligations. Transactions from third-party wallets are rejected, and accounts that attempt to use third-party payment credentials may be suspended pending investigation.

Data Retention

b2299 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: identity data, financial transaction records, and gameplay data are retained for the duration of your active b2299 account plus a minimum period of five (5) years following account closure, in order to satisfy applicable record-keeping and anti-money laundering obligations.
• Support communications: records of customer support interactions are retained for a minimum of two (2) years following the date of the interaction, for quality assurance and dispute resolution purposes.
• Technical and log data: IP address logs and device data are retained for up to ninety (90) days, after which they are deleted or anonymised unless required for an ongoing security investigation.

When the applicable retention period expires, b2299 will securely delete or anonymise your personal data so that it can no longer be associated with you. Where b2299 is required by law to retain data beyond these periods, it will do so and will notify you if that extended retention materially affects your rights.

Your Privacy Rights

As a b2299 player in Bangladesh, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the b2299 support team at [email protected]. b2299 will respond to all data rights requests within a reasonable timeframe and will not charge a fee for handling a legitimate request:

• Right of access: you have the right to request a copy of the personal data b2299 holds about you, along with information about how it is being processed.
• Right to rectification: if the personal data b2299 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: in certain circumstances you have the right to request that b2299 delete your personal data. This right is not absolute and may be subject to b2299's legal obligations to retain certain records.
• Right to restriction: you may request that b2299 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: where processing is carried out by automated means on the basis of your consent or a contract with you, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where b2299 processes your data on the basis of consent (for example, for promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out before the withdrawal.

b2299 aims to resolve all data rights requests fairly and promptly. If you are not satisfied with b2299's response to a data rights request, you may contact the b2299 support team to escalate your complaint. b2299 is committed to resolving all data-related complaints through its internal process before any external escalation.

Cookies and Tracking Technologies

b2299 uses cookies and similar lightweight tracking technologies on the b2299 website. Cookies are small text files placed on your device by the b2299 website when you visit. b2299 uses three categories of cookies:

• Essential cookies: these are strictly necessary for the b2299 platform to function. They maintain your login session, remember your language preference, and enable core security features. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: b2299 uses anonymised analytics cookies to understand how players interact with the platform — for example, which games are most popular, how long sessions last, and where players navigate from. This data is used in aggregate only and cannot be used to identify you individually.
• Functionality cookies: these remember your preferences within a b2299 session — such as your preferred currency display or responsible gaming reminder settings — so you do not have to re-enter them each time you log in.

b2299 does not use third-party advertising cookies, cross-site tracking cookies, or social media tracking pixels. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the b2299 platform from operating correctly.

Security Measures

b2299 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data transmissions between your device and the b2299 platform, secure server infrastructure hosted in protected data centres, access controls that limit which b2299 staff members can access personal data and for what purpose, regular security reviews and vulnerability assessments of the b2299 platform, and mandatory security training for all b2299 staff who handle personal data.

No security measure is completely infallible. In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, b2299 will notify affected players without undue delay and will take all appropriate steps to contain and remediate the breach. If you believe your b2299 account has been compromised, please contact [email protected] immediately.

Children and Underage Players

b2299 does not knowingly collect personal data from any individual under the age of 21. The b2299 platform is strictly restricted to adults aged 21 and above. During registration, b2299 collects date of birth information and may conduct additional age verification checks at any point during the account lifecycle. If b2299 becomes aware that it has collected personal data from a person under the age of 21, it will delete that data promptly and close the associated account. If you believe that a person under 21 has registered a b2299 account, please contact [email protected] immediately.

Marketing Communications

b2299 may send you promotional messages about bonuses, seasonal offers (for example, Eid specials, BPL season promotions, Pohela Boishakh offers), and new game launches where you have opted in to receive such communications at the time of registration or at a later point through your account settings. b2299 will not send you unsolicited promotional communications if you have not opted in, and will not send promotional messages by any channel you have not consented to.

You may opt out of b2299 promotional communications at any time by contacting [email protected] and stating clearly that you wish to unsubscribe from promotional messages. Opting out of promotional communications does not affect transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts — these will continue to be sent as they are necessary to operate your account.

Changes to This Privacy Policy

b2299 may update this Privacy Policy from time to time to reflect changes in the platform's data practices, applicable law, or regulatory requirements. When b2299 makes a material change to this policy, the updated version will be published on the b2299 website with the effective date clearly stated at the top of the document. b2299 will endeavour to provide reasonable advance notice of material changes where practicable.

Your continued use of the b2299 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised policy, you must cease using b2299 and may request closure of your account by contacting [email protected].

Contact Us About Your Privacy

If you have any questions, concerns, or complaints about this Privacy Policy, about how b2299 handles your personal data, or if you wish to exercise any of your data rights, please contact the b2299 privacy and support team. Our team is available around the clock to assist players in Bangladesh and will respond to all privacy-related enquiries promptly.

Email (plain text — not a clickable link): [email protected]. Please include your registered Bangladeshi mobile number and a brief description of your query so our team can assist you as efficiently as possible.